Privacy Policy
Achira Clinics
Effective Date: Jan 1st, 2023
At Achira Clinics (“we”, “our”, “us”), your privacy is a priority. We are committed to protecting the personal data you share with us through our website https://achiraclinincs.ae (“Website”), in line with applicable data protection laws in the United Arab Emirates (UAE), including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your personal data.
1. What Data We Collect
We may collect and process the following personal data:
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Contact Information: Name, email address, phone number (when filling out forms or booking an appointment)
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Health Information: Any medical or health information you choose to provide when requesting consultations or appointments
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Technical Information: IP address, browser type, device type, operating system, referring URLs, and browsing behavior on our Website
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Cookies and Usage Data: Please refer to the Cookies section below.
2. How We Collect Your Data
We collect your personal data in the following ways:
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When you fill out an appointment booking form or contact form on the Website
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When you subscribe to our newsletters or marketing communications
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When you interact with us via social media platforms
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Automatically through cookies and similar technologies when you browse our Website
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When you communicate with us by phone, email, or WhatsApp.
3. How We Use Your Data
We use your personal data for the following purposes:
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To manage and confirm your appointment bookings
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To provide you with requested healthcare services
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To communicate with you about your treatment or inquiries
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To improve our Website and services
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To send you updates, marketing offers, and promotional content (with your consent)
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To comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
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Consent: Where you have provided clear consent (e.g. for marketing).
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Performance of a contract: To fulfill services you requested (e.g. appointment booking).
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Compliance with legal obligations: Where required by applicable laws and regulations.
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Legitimate interest: For purposes such as improving services, Website functionality, and security.
5. Cookies and Tracking Technologies
Our Website uses cookies to enhance your browsing experience. Cookies may collect information such as:
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Your device’s IP address
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Browser type and version
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Pages visited
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Time spent on pages.
You may choose to disable cookies in your browser settings, but this may affect your experience on our Website.
6. Sharing Your Data
We do not sell or rent your personal data.
We may share your personal data with:
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Authorized healthcare professionals within Achira Clinics to provide you with healthcare services
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Service providers who help us operate our Website and manage appointments (e.g., hosting providers, CRM platforms)
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Regulatory authorities if required to comply with the law.
All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations.
For medical records, we comply with applicable UAE healthcare regulations regarding retention periods.
8. Your Rights
Under UAE law, you have the following rights:
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Right to access: Request a copy of your personal data.
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Right to rectification: Request corrections to your personal data.
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Right to erasure: Request deletion of your data where applicable.
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Right to withdraw consent: Withdraw your consent to marketing at any time.
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Right to object: Object to certain types of processing.
To exercise your rights, contact us at: info@achira.ae
9. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
However, please note that no online platform can guarantee 100% security, and you should also take appropriate measures to protect your personal information.
10. Data Transfers
We do not transfer your personal data outside the UAE unless it is necessary (e.g. if using a third-party cloud provider), in which case we will ensure appropriate safeguards are in place in compliance with PDPL.
11. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the privacy practices of such sites. We encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The latest version will always be available on our Website with the effective date.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:
Achira Clinics
Al Garhoud Branch: Airport view apartments Shopping Center – Ground Floor – 35th St – Al Garhoud – Dubai
Phone – Al Garhoud Branch: +971564713737
Deira Branch: IBIS Building – Rigga Business Center – Unit No. 5002 – Al Rigga Rd – Deira – Dubai
Phone – Deira Branch: +971508461120
Email: info@achira.ae